Salesforce Service Cloud

Salesforce Service Cloud

SALESFORCE SERVICE CLOUD
Salesforce is maturing its offerings quickly to provide a series of specialized cloud offerings where few consultancies have experience. Smartsoft has experience in implementing the many facets of Salesforce Cloud including
  • Sales & Marketing Cloud;
  • Financial Services Cloud;
  • nCino Integration with Financial Services Cloud;
  • Telephony “Screen-Pop” CTI Integration;
  • Commerce Cloud; and,
  • Einstein Analytics.
Skuid Salesforce Interface Development
Skuid provides a no-code approach for creating a ``single-plane of glass`` across multiple Salesforce instances and a plethora of custom objects.
  • Enrich Salesforce with omni-channel experiences that are generally delivered with complex custom code;
  • Unified experience between custom Salesforce objects; and,
  • Engaging interfaces that interface with CSS, and HTML5 for seamless mobile experiences.
Einstein Analytics
Smartsoft first begins with helping you cleanse and enrich your data with content from social sources such as Facebook or Twitter or statistical sources such as D&B or Census data. Ultimately, Einstein adds AI insight into facets as:
  • Lead Scoring
  • Opportunity Insights
  • Smart Action Recommendations
  • Engagement Scoring

Smartsoft also provides seamless bot experiences that eliminate the need for human interaction for many processes such as password resets.