Customer Relationship Management (CRM)

22 Jan

Customer Relationship Management (CRM)

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Blaze your deployments on world’s most powerful apps on the Intelligent Customer Success Platform with the help of Smartsoft. We help businesses to gain an insight into the behavior of their customers and modify their business operations to ensure that customers are served in the best possible way. Our experts achieve impeccable results in CRM by finding out about your customers’ purchasing habits, opinions and preferences.

What we do

Importance

We help you create positive customer relations with your customers on a much more personal level. When you connect with the target audience deeply, you are much more likely to understand their requirements, resolve their problems, and create a sense of mutual understanding with them.

Strategize

We strategize CRM in a company-wide plan for your business to grow revenues and profit, reduce costs and enhance customer relationships (putting them first). Many choose to do this with the help of CRM technology in addition to other marketing strategies and customer support models.

Usage

With CRM tools we let you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

Analyze and Execute

Smartsoft first begins with helping you cleanse and enrich your data with content from social sources such as Facebook or Twitter or statistical sources such as D&B or Census data.  Ultimately, Einstein adds AI insight into facets like lead scoring, opportunity insights, smart action recommendations and engagement scoring. We also provide seamless bot experiences that eliminate the need for human interaction for many processes such as password resets.

Solutions:

We sell faster and smarter with the world’s #1 sales platform. Manage customer support across every channel with the #1 service platform. Deliver personalized messages on any channel with the #1 marketing platform. Engage audiences with branded portals, forums and sites. Unify the shopper experience with the #1 commerce platform. Build, connect, and integrate apps with the #1 enterprise cloud.

  • Embrace pathological empathy.
  • Blow away their customer service expectations.
  • Seek feedback and show you genuinely care.
  • Be consistent and timely in your interactions.
  • Establish trust.
  • Reward loyalty.
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